31jili Frequently Asked Questions

Registering on 31jili takes about two minutes. Visit https://31jili.cam, click the registration button, and fill in your mobile number, email address, date of birth, and a secure password. You'll receive an OTP via SMS to verify your number. Once confirmed, your account is active and ready for your first deposit. Remember: you must be 21 years old or above to register, in line with PAGCOR regulations covering online gaming in the Philippines.

KYC (Know Your Customer) verification is required before your first withdrawal. Acceptable Philippine government-issued IDs include: PhilSys National ID, passport, driver's license, SSS/GSIS card, Unified Multi-Purpose ID (UMID), or PRC card. You'll also need to take a selfie holding your ID. The verification process typically completes within 30 minutes during business hours. Completing KYC early avoids delays when you're ready to cash out your winnings.

No. 31jili enforces a strict one account per person policy. Duplicate accounts — identified by matching name, mobile number, email address, IP address, or device — are immediately suspended and all associated balances forfeited. This rule protects the fairness of our bonus system and complies with PAGCOR anti-fraud requirements. If you think you accidentally created two accounts, contact our support team before making any deposits to get the duplicate closed cleanly.

On the 31jili login page, click "Forgot Password?" and enter the mobile number linked to your account. You'll receive a one-time password (OTP) via SMS. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact our 24/7 live chat support and be prepared to verify your identity using your KYC documents. For account security, 31jili will never ask for your password over chat or email.

Basic details like your email address and notification preferences can be updated directly in your account settings. Changes to identity information — such as your registered name or date of birth — require submitting a support request with documentary proof, since these must match your KYC documents. Mobile number changes require SMS OTP verification on both the old and new number for security. All updates are typically processed within one business day.

To close your account, contact 31jili's 24/7 live chat or email [email protected] with your closure request. Before closure, withdraw any remaining balance to your registered GCash, Maya, or bank account. Account closure requests are processed within 24 hours. If you're closing your account due to gambling concerns, we strongly recommend opting for self-exclusion instead, which blocks future re-registration. See our Responsible Gaming page for details.

31jili accepts a wide range of Philippine payment methods: GCash, Maya (formerly PayMaya), BPI, BDO, UnionBank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph. All transactions are processed in Philippine Peso (PHP) except USDT deposits, which are converted at the prevailing rate at the time of the transaction. We're constantly expanding our payment options — check your deposit page for the most up-to-date list.

The minimum deposit on 31jili is ₱100, making it accessible for Filipino players at all budget levels. GCash and Maya deposits are credited instantly — usually within seconds of confirmation. Bank transfer deposits (BPI, BDO, UnionBank) may take a few minutes during banking hours. 31jili does not charge any deposit processing fees on our end, though your payment provider may apply its own transaction charges.

GCash withdrawals on 31jili are among the fastest in the Philippine online casino market. For fully verified accounts (KYC complete), GCash withdrawals are typically processed and credited to your GCash wallet within 15 minutes to 2 hours. During peak periods or for large amounts, security checks may extend this to up to 6 hours. The minimum withdrawal amount is ₱500, and 31jili does not charge withdrawal fees on standard GCash payouts.

Bank transfer withdrawals to BPI, BDO, and UnionBank generally take 1 to 3 banking hours after 31jili approves the request. Requests submitted outside banking hours or on Philippine public holidays may be queued for the next business day. For the fastest payouts, verified 31jili players are generally advised to use GCash or Maya when available. All bank withdrawal amounts must meet the ₱500 minimum.

Withdrawals can be delayed for several reasons: incomplete KYC verification (the most common cause), a first-time withdrawal from a new account, a large withdrawal amount triggering an AML review, or a recent change to your payment account details. If your withdrawal has been pending for more than 6 hours with no update, contact our live chat support with your transaction reference number. Our team will investigate and provide a status update immediately.

31jili does not charge platform-side fees on standard deposits or withdrawals. However, third-party payment providers — such as GCash, Maya, or your bank — may apply their own transaction fees for transfers, which are outside 31jili's control. For USDT TRC20 withdrawals, network gas fees apply and are deducted from the transferred amount. We recommend checking your GCash or bank app's fee schedule if you want a precise breakdown of total transaction costs.

31jili offers 500+ games across multiple categories: JILI slots (including Fortune Mouse, Monster Hi-Lo, and dozens more), live casino tables (baccarat, blackjack, roulette, dragon tiger), online bingo, sports betting (PBA, NBA, UFC, boxing, football), and e-sabong. The game library is regularly updated with new releases from JILI Games, Pragmatic Play, PG Soft, and other licensed studios. All games are accessible directly via browser — no app download required.

All slot games on 31jili use certified Random Number Generator (RNG) technology, independently audited by accredited testing labs. This guarantees that every spin is statistically random and not influenced by previous results, player identity, or bet size. Return to Player (RTP) rates vary by game but typically range from 94% to 97% for JILI slots. RTP information for individual games is available in the game's paytable or help screen. Higher RTP means more favorable long-term odds for players.

Yes — 31jili is fully optimized for mobile play. The platform runs smoothly on any modern smartphone or tablet browser, including Chrome and Safari on both Android and iOS devices. No app download is required. The mobile interface adapts to your screen size automatically, so slots, live casino, bingo, and sports betting all work seamlessly whether you're playing in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

If your connection drops mid-game, 31jili's system records the last confirmed game state on the server. When you reconnect and re-enter the game, the round will either be completed using the server's confirmed outcome or voided with your stake returned — depending on whether a definitive result was reached before the disconnection. Our servers are designed to handle brief outages gracefully. If you believe a disconnection caused an incorrect outcome, contact live chat with the game session ID for investigation.

Yes. 31jili's live casino section features real human dealers streamed in HD from professional studio environments. Available live games include live baccarat, live blackjack, live roulette, live dragon tiger, and live sic bo. Multiple tables and betting limits are available to accommodate both casual players and high rollers. Live games are available 24/7, with peak table availability during Philippine evening hours (6 PM to 2 AM PHT). A stable connection of at least 5 Mbps is recommended for smooth HD streaming.

31jili offers a welcome bonus for new Filipino players on their first qualifying deposit. The exact bonus percentage and maximum cap are displayed on the current promotions page in your account dashboard, as these offers are updated regularly. All welcome bonuses are subject to wagering requirements before winnings can be withdrawn. Make sure to opt in to the promotion before or during your first deposit — bonuses cannot be applied retroactively to a deposit that was already made without opting in.

Wagering requirements (also called "playthrough") specify how many times you need to bet the bonus amount before the resulting winnings can be withdrawn. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before cashing out. 31jili's bonus wagering requirements range from 10x to 40x depending on the specific promotion. Different games contribute differently — slots typically count 100%, while live casino games may contribute less.

No. Bonus funds and winnings derived from bonuses cannot be withdrawn until the full wagering requirement is met. If you attempt to withdraw before completing the wagering requirement, the bonus portion of your balance will be forfeited — only your original deposit (minus any bets placed) will be returned. Your cash balance (deposited funds) is always withdrawable separately from your bonus balance, so check your account wallet breakdown before submitting a withdrawal request.

Yes. Beyond the welcome offer, 31jili runs regular promotions for existing players including reload bonuses, cashback offers, free spin bundles, weekly deposit bonuses, and seasonal events tied to Philippine holidays like Pasko, Sinulog, and Fiesta. A loyalty program rewards frequent players with points redeemable for bonus credits. Check the Promotions tab in your 31jili account dashboard regularly — active promotions rotate weekly and new offers are announced via SMS and email notifications.

Bonuses may be cancelled for several reasons: the bonus validity period expired before wagering was completed, a withdrawal was requested before the wagering requirement was met, a breach of 31jili's Terms & Conditions was detected, or our system flagged activity consistent with bonus abuse (such as low-risk hedging bets designed purely to clear wagering). If you believe your bonus was cancelled in error, contact support immediately with your account ID and the relevant bonus reference — we'll review it within 24 hours.

31jili operates within the Philippine Amusement and Gaming Corporation (PAGCOR) regulatory framework, which governs all legal online casino activity in the Philippines. PAGCOR is the government body under the Office of the President responsible for licensing and supervising online gaming operators to ensure player protection, fair play, and anti-money-laundering compliance. Playing on a PAGCOR-compliant platform like 31jili gives Filipino players the security of knowing their funds and data are protected under Philippine law.

The minimum age to register and play on 31jili is 21 years old, in strict accordance with PAGCOR's age requirements for online casino gaming in the Philippines. Age verification via government-issued Philippine ID is mandatory for all accounts before any withdrawal is processed. Accounts found to belong to under-21 users are immediately suspended and all deposits refunded. If you know a minor is attempting to access 31jili, please report it to our support team right away.

Log in to your 31jili account, navigate to Account Settings → Responsible Gaming, and select "Deposit Limits." You can set a maximum deposit cap on a daily, weekly, or monthly basis. Limits that reduce your cap take effect immediately — no waiting period. If you want to increase a limit you've previously set, a mandatory 24-hour cooling-off period applies to prevent impulsive decisions. These tools are free, always available, and we encourage every player to use them proactively.

Self-exclusion is available directly from your account settings under the Responsible Gaming tab, or by contacting our 24/7 live chat support. Options range from a 3-month cooling-off period up to permanent self-exclusion. Once active, the exclusion cannot be shortened or reversed during its set period. Any balance remaining at the time of exclusion is processed back to your registered payment account. For serious gambling concerns, we strongly recommend choosing a longer exclusion period and seeking professional support. Visit our Responsible Gaming page for full details.

31jili uses 256-bit SSL/TLS encryption for all data in transit — the same standard used by BSP-regulated banks in the Philippines. Personal data is handled in compliance with the Philippine Data Privacy Act of 2012 (RA 10173). We maintain a registered Data Protection Officer, enforce role-based access controls for staff, and conduct regular security audits. We never sell your personal data to third parties. Full details are available in our Privacy Policy.

If you notice any suspicious login activity, unrecognized transactions, or believe your account has been accessed without your authorization, contact 31jili's live chat support immediately. Our team can temporarily lock your account within minutes while an investigation is conducted. Change your password as soon as possible and enable two-factor authentication (2FA) via SMS OTP from your account security settings. Never share your password or OTP codes with anyone — 31jili staff will never ask for these details over chat or email.